1.Return & Refund Eligibility

✅ You received a damaged or defective product
✅ You received a wrong product or variant
✅ The product is missing accessories/parts
✅ The product is dead on arrival (DOA)
✅ The package was tampered or opened at delivery

Return requests must be raised within 2 days of delivery.

2.Non-Returnable Items

The following items are not eligible for return/refund:

❌ Products damaged due to misuse, negligence, or mishandling
❌ Physical or liquid damage after delivery
❌ Software issues not related to hardware
❌ Products without original invoice/packaging
❌ Customized or specially ordered products
❌ Products with tampered serial/IMEI numbers

3.Return Window

Category

Return Period

Defective / Wrong Item

Within 2 Days

Dead on Arrival (DOA)

Within 24 Hours

Missing Parts

Within 12 Hours

Customer Remorse

Not Applicable

Requests raised after the return window may not be accepted.

4.Return Process

To initiate a return:

  1. Contact Electrokaart Support within the return window.
  2. Share order details, invoice, and product images/videos.
  3. Our team will verify the request.
  4. Pickup will be arranged (where applicable).
  5. Product will be inspected after receipt.
  6. Refund or replacement will be processed.
  1. Refund Modes & Timeline

Once your return is approved and product is received:

Refund Methods

  • Original payment method (UPI/Card/Net Banking)
  • Bank Transfer (if required)

Timeline

⏳ Refunds are processed within 10–15 working days after inspection.

Bank delays may take additional 2–3 days.

6.Replacement Policy

Instead of a refund, you may opt for replacement if:

✔ Product is defective
✔ Wrong item delivered
✔ Missing accessories

Replacement will be shipped within 5–7 working days after approval.

7.Cancellation Policy

Order Cancellation (Before Dispatch)

Orders can be cancelled before shipment.

  • 100% refund will be issued.
  • No cancellation charges.

After Dispatch

Once dispatched, cancellation is not allowed. You may request a return after delivery (if eligible).

8.Shipping & Pickup Policy

  • Reverse pickup will be arranged for eligible returns.
  • In non-serviceable areas, customers may be asked to self-ship.
  • Courier charges will be reimbursed (if approved).

Returned products must be:

✔ In original condition
✔ With all accessories
✔ In original packaging

9.Refund Rejection Policy

Refunds may be rejected if:

❌ Product fails quality inspection
❌ Signs of physical damage/misuse
❌ Missing parts/accessories
❌ Serial/IMEI mismatch

In such cases, the product will be returned to the customer.

10.Special Cases (Refurbished & Used Products)

For refurbished/pre-owned products:

  • Returns only for functional defects
  • Cosmetic issues are not covered
  • DOA claims within 12 hours only

11.Force Majeure

Electrokaart shall not be liable for delays caused by natural disasters, strikes, courier disruptions, or government regulations.

12.Policy Updates

We reserve the right to update this policy at any time.

Changes will be reflected on our website and official channels.

13.Contact Us

For refunds, returns, or cancellations:

Electrokaart Infra Services
info@electrokaart.com
+91 8882051838
www.electrokaart.com