Last Updated: February 2026

1.Registration Process

For Customers (B2B, Retail, Direct Sales)

Self-registration is not required.

  • Please provide your purchase and device details to the seller or partner.
  • Our team will complete registration on your behalf.
  • The warranty certificate will be shared via Email/SMS/WhatsApp.
  1. Manual Registration Support

If you are unable to register online, please contact us:

 +91 8882051838
info@electrokaart.com

Our support team will assist you with manual activation.

2.Claim / Service Request Process

To request service or raise a claim, please follow these steps:

  1. Inform us within 2 days of noticing the issue.
  2. Contact our support team via phone or email.
  3. Ensure your warranty is activated before raising a request.
  4. A Ticket ID will be generated and shared with you.
  5. Follow troubleshooting instructions, if provided.

Contact for Claims

+91 8882051838
info@electrokaart.com

3.General Terms and Exclusions

General Terms

  • Warranty is valid only on products purchased from authorized Electrokaart sellers in India E-commerce platform / Like Amazon / Flipkaart/Myntra/Meesho/and www.electrokaart.com
  • Service Hours: Monday to Saturday, 10:30 AM – 6:30 PM
  • Refunds/reimbursements may be applicable for non-serviceable locations.
  • Customers must provide clear device images before pickup.
  • In case of total loss, refund will be up to 90% of invoice value, and warranty will end.
  • Legal jurisdiction shall be Haryana / NCR Region.

Exclusions (Not Covered Under Warranty)

The warranty does not cover:

  • Pre-existing or originally uncovered defects
  • Missing proof of purchase
  • Accessories and consumables (chargers, cables, batteries, etc.)
  • Physical, liquid, or fire damage
  • Unauthorized repairs or modifications
  • Tampering with serial/IMEI numbers

4.Service Timelines (Turnaround Time – TAT)

Service Type

Estimated Time

Walk-in Repair

3–4 Working Days

Pickup & Drop (Urban)

7–8 Working Days

Pickup (Rural/Remote)

12–14 Working Days

Timelines may vary depending on availability of parts and location.

5.Customer Support & Call Center Timings

Working Hours:
Monday to Saturday
9:30 AM – 6:30 PM

Helpline: +91 8882051838
Email: info@electrokaart.com

Our support team is available to assist with registration, claims, technical queries, and service updates.